Privacy Policy
At GLORIVEX, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how GLORIVEX collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, subscribe to marketing, or interact with our store.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect certain information from you, including:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order details
• Account information
• Customer support messages
• IP address
• Device information
• Browser type
• Time zone
• Cookie information
• Pages viewed
• Products viewed
• Items added to cart
• Checkout activity
• How you interact with our website
We collect this information to operate our store, process orders, provide customer support, improve our website, and communicate with you.
Device Information
When you visit our website, certain information may be collected automatically from your device.
This may include your browser type, IP address, time zone, device type, cookie data, pages viewed, products viewed, referring websites, search terms, and how you interact with the site.
We use this information to load the website correctly, improve user experience, analyse website performance, prevent fraud, and better understand how customers use our store.
This information may be collected through cookies, pixels, tags, log files, analytics tools, or similar technologies.
Order Information
When you place an order, we collect the information necessary to process and fulfil your purchase.
This may include your name, billing address, shipping address, payment details, email address, phone number, product selection, size, colour, quantity, and order history.
We use this information to:
• Process your payment
• Confirm your order
• Produce and fulfil your order
• Arrange shipping
• Send tracking updates
• Provide customer support
• Handle refunds, replacements, or order issues
• Screen orders for fraud or risk
• Communicate with you about your purchase
Payment Information
Payments are processed securely through third-party payment providers.
GLORIVEX does not store your full credit card details. Payment information is handled by secure payment processors connected to our website platform.
Print-On-Demand & Fulfilment Partners
GLORIVEX currently uses print-on-demand and fulfilment partners to produce and ship products.
To complete your order, we may share necessary order information with our fulfilment partners, including your name, shipping address, product details, order details, and contact information where required.
This information is shared only for the purpose of producing, fulfilling, and delivering your order.
Because our production and fulfilment partners may operate internationally, your information may be processed or transferred outside your country of residence.
Customer Support Information
If you contact us for support, we may collect information such as your name, email address, order number, photos, videos, messages, and any other details you provide.
We use this information to respond to your enquiry, resolve order issues, process approved claims, and improve our customer service.
How We Use Your Information
We use your personal information to:
• Operate our website
• Process and fulfil orders
• Produce made-to-order products
• Arrange shipping and delivery
• Send order confirmations and tracking updates
• Provide customer support
• Manage refunds, replacements, and order issues
• Prevent fraud and protect our store
• Improve our website and customer experience
• Analyse website traffic and customer behaviour
• Send marketing emails or messages where you have opted in
• Show relevant advertising where permitted
• Comply with legal obligations
Marketing Communications
If you subscribe to our email list or marketing updates, we may send you emails about new drops, product launches, promotions, sales, brand updates, abandoned carts, and other GLORIVEX content.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at:
Mobile Messaging / SMS
If GLORIVEX offers SMS, mobile, or text message marketing and you choose to opt in, we may use your phone number to send order updates, abandoned checkout reminders, marketing offers, review requests, or other brand messages.
Your mobile information, including your phone number, opt-in data, and consent status, will not be sold, rented, or shared with unaffiliated third parties for their own marketing purposes.
Mobile messaging information may be shared with messaging service providers and carriers only as necessary to deliver messages to you.
You can opt out of SMS marketing at any time by replying STOP to a message, if SMS messaging is active.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, keep track of items in your cart, analyse website traffic, support checkout functions, and assist with marketing or advertising.
Cookies may be used to:
• Remember items added to your cart
• Support abandoned checkout reminders
• Understand how visitors use the website
• Improve website performance
• Help deliver relevant ads
• Measure marketing performance
You can disable cookies through your browser settings, but some parts of the website may not function correctly if cookies are disabled.
Analytics & Advertising
We may use analytics and advertising tools to understand how customers interact with our website and to improve our marketing.
This may include tools such as Google Analytics, Meta/Facebook Pixel, TikTok Pixel, email marketing platforms, or other advertising and analytics services.
These tools may collect information about your device, browsing activity, purchases, cart activity, and interactions with our ads or website.
Where required, you may be able to opt out of targeted advertising through your browser settings, device settings, platform settings, or applicable advertising opt-out tools.
Sharing Personal Information
We may share your personal information with trusted third parties who help us operate our business, including:
• Website hosting providers
• Website platform providers
• Payment processors
• Print-on-demand suppliers
• Fulfilment partners
• Shipping carriers
• Email marketing platforms
• SMS or messaging providers
• Analytics providers
• Advertising platforms
• Fraud prevention tools
• Customer support tools
• Legal, compliance, or professional advisers where necessary
We only share information that is reasonably necessary for these services to be provided.
We do not sell your personal information.
Legal Disclosure
We may disclose your personal information if required to do so by law, regulation, legal process, court order, government request, or to protect our rights, customers, business, website security, or prevent fraud.
International Data Transfers
Because GLORIVEX uses online platforms, payment processors, fulfilment partners, and service providers that may operate globally, your personal information may be transferred, stored, or processed outside your country of residence.
We take reasonable steps to ensure your information is handled securely and in accordance with this Privacy Policy.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including order fulfilment, customer support, legal obligations, fraud prevention, accounting, tax, and business recordkeeping.
If you would like to request deletion of your personal information, you may contact us at:
We may need to retain certain information where required by law or for legitimate business purposes.
Your Rights
Depending on your location, you may have rights in relation to your personal information, including the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing
• Withdraw marketing consent
• Request a copy of your personal information
• Opt out of certain advertising or marketing activities
To make a privacy request, contact us at:
We may need to verify your identity before processing certain requests.
GDPR / European Customers
If you are located in the European Economic Area, United Kingdom, or another region with similar privacy rights, we may process your personal information under lawful bases such as:
• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests
• Protection of legal rights
• Fraud prevention and website security
You may have additional rights under applicable privacy laws, including access, correction, deletion, restriction, objection, and data portability.
California / United States Privacy Rights
If you are located in California or another U.S. state with privacy rights, you may have the right to request access to, deletion of, or correction of certain personal information.
You may also have the right to opt out of certain uses of personal information for targeted advertising or data sharing where applicable.
GLORIVEX does not sell personal information.
Minors
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at:
We will take steps to delete the information where appropriate.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.
Do Not Track
Some browsers may send “Do Not Track” signals.
Because there is no consistent industry standard for responding to these signals, our website may not respond to “Do Not Track” requests.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, policies, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.
Any updates will be posted on this page with an updated “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Us
For questions about this Privacy Policy, privacy requests, or complaints, contact us at: