Refund Policy
At GLORIVEX, all products are made to order through our trusted print-on-demand and fulfilment partners. Because each item is produced specifically for the customer after an order is placed, we generally do not accept returns, refunds, or exchanges once production has begun.
Please read this policy carefully before placing your order.
Made-To-Order Products
All GLORIVEX products are currently made to order. This means your item is produced specifically for you after checkout.
Because of this, we do not offer refunds, returns, or exchanges for:
• Change of mind
• Ordering the wrong size
• Ordering the wrong colour
• Entering incorrect or incomplete shipping details
• No longer wanting the item
• Customer refusal of delivery
• Customer refusal to pay customs, duties, or taxes
• Minor colour differences caused by screen settings or production variation
Please check the product details, size guide, colour selection, and shipping address carefully before placing your order.
Cancellations
If you need to cancel or change an order, please contact us immediately at:
If your order has not yet entered production, we may be able to cancel it and issue a refund.
Once your order has entered production, cancellations are not guaranteed. If a cancellation is possible during production, any production costs already incurred may be deducted from the refund amount.
Once an order has been shipped, it cannot be cancelled.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, misprinted, or different from what you ordered, please contact us within 7 days of delivery.
Email us at admin@glorivex.store with:
• Your order number
• A clear description of the issue
• Clear photos or videos of the item
• Photos of the packaging if the item arrived damaged
If your claim is approved, we may offer a replacement, refund, or store credit depending on the situation.
Refunds or Replacements After Shipping
Once an order has shipped, refunds or replacements are only available where the product is faulty, damaged, incorrect, misprinted, or otherwise required by law.
We do not offer refunds or replacements for customer preference changes after shipping, including wrong size, wrong colour, or change of mind.
Incorrect Shipping Details
Customers are responsible for entering the correct shipping details at checkout.
GLORIVEX is not responsible for lost, delayed, returned, or undeliverable orders caused by incorrect or incomplete shipping information provided by the customer.
If a package is eligible for redelivery, the customer may be responsible for any redelivery, handling, storage, or reshipping costs.
Customs, Duties & Taxes
International customers are responsible for any customs fees, duties, taxes, or import charges required by their country.
Refunds or replacements are not available if a customer refuses to cooperate with customs, refuses delivery, or refuses to pay required import fees.
Refund Processing
If a refund is approved, it will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Contact Us
For refund, return, or order support, contact us at: